BLACK NOVEMBER ADDITIONAL Ts&Cs

Refunds and Exchanges

We're thrilled to offer amazing deals during Black November! If you've made a sale purchase during this time (20 November - 2 December 2024), please note the following terms:

All return requests (refunds and exchanges) are accepted on Black November items if requested within 7 days of delivery.

Refunds

We offer full refunds on all Black Friday purchases. We will, however, deduct a R30 handling fee for refunds of purchases that qualified for free delivery.

Customers may request their purchase be refunded in their original method of purchase or online store credit. Please note, that once store credit has been finalised, customers will not be able to convert it back to a monetary refund.

Exchanges

For unopened and resellable items, we offer the following exchange options:

  • Variant Exchanges: The same item you purchased in a different colour or size.
  • Equal Value Exchanges: Items currently priced at the same value the item you wish to exchange was bought at.
  • Should you wish to exchange an item bought at a discounted Black Friday price, for other items that are once again being sold at their usual price, we will require the difference to be paid in.

Delivery and Exchange Times

Due to the incredible demand during Black November, our delivery times may vary slightly. Please expect delivery within 3-10 working days.

Similarly, it may take 3-10 working days working days to receive an exchange once your request is processed.

Oversold Items

With our unbeatable offers, it's possible that some items may become oversold. In such cases, we will promptly inform you and offer the options of either refund or allow you to adjust the order.

Ticket responses

We always try to respond quickly and effectively to queries. Please be aware that over the Black November sales period, we typically see an increase in queries and we may take a little longer than usual to respond.

Discount Codes

Existing discount codes/promotions cannot be applied on top of black Friday deals. After the Black Friday sale period ends, all discount codes will be reactivated.

Levi.co.za reserves the right to modify or update this policy at any time. Changes will be communicated as necessary and will take effect immediately upon publication.